Return Policy

1. 15-Day Return Period:

   • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 15 days of receiving your package.

2. Eligibility Criteria:

   • To be eligible for a return, items must be unused, unwashed, and in the same condition as received, with all tags attached.
   • Returns are only accepted for items purchased directly from The House of Armada website. We cannot accept returns for items purchased from third-party retailers.

3. Return Process:

   • To initiate a return, please contact our customer service team to request a return authorization (RA) number through our support mail.
   • Once you have received your RA number, securely package the items and include the RA number on the outside of the package.
   • Ship the package back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

4. Refund Processing:

   • Once we receive and inspect your return, we will process your refund within 5-7 business days, post-inspection of the product returned.
   • Refunds will be issued to the original payment method used for the purchase.

5. Exchanges:

   • If you would like to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange.
   • Exchanges are subject to availability. If the requested item is out of stock, a refund will be issued instead.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the availability of the item.

7. Non-Returnable Items:

   • Certain items are not eligible for return, including gift cards, final sale items, and items marked as non-returnable.

8. Contact Us:

   • If you have any questions or concerns about our return policy, please contact our customer service team for assistance.

Thank you for shopping with us at The House of Armada. We strive to make your shopping experience as seamless and enjoyable as possible.